01726 65727 (day or night) enquiries@paulbourtonfunerals.co.uk


Below you can find the answers to our most frequently asked questions. If you still cannot find the information you are looking please feel free to contact us, a member of staff will be more than happy to help.

What if somebody dies suddenly?

When a death occurs unexpectedly please call 999. It is normal for the Coroner to be involved with a sudden death and the Coroner’s duty funeral director will take your loved one to the hospital. You can still select the funeral director of your choice to take care of the funeral arrangements.

What if somebody dies suddenly?

When a death occurs unexpectedly please call 999. It is normal for the Coroner to be involved with a sudden death and the Coroner’s duty funeral director will take your loved one to the hospital. You can still select the funeral director of your choice to take care of the funeral arrangements.

What do I do if somebody passes away at home?

If somebody passes away at home expectedly, your first action should be to telephone the deceased’s doctor who is required to confirm the death. If it happens when the surgery is closed, you should call 111 and an out of hours doctor will visit to verify the death, and inform you of what to do next.

What if somebody passes away in hospital?

All deaths in large hospitals are looked after by the bereavement team. If your loved one passes away at Treliske Hospital, Truro you should call the bereavement team the next working day on 01872 252713. For Derriford Hospital, Plymouth call 01752 439492/439743.

What if somebody passes away at one of the community hospitals or Mount Edgcumbe/St Julia’s Hospice?

In these settings, the staff will usually arrange for the doctor to issue the medical cause of death certificate and cremation medicals, where appropriate, then contact the funeral director once the paperwork is completed so your loved one can be transferred into our care.

What if somebody passes away in a care/ residential home?

It is likely that the home will inform you of your loved ones passing. The home will ensure the death has been verified, before giving us permission to bring your loved one into our care. Please ensure the home has up to date details on your chosen funeral director.

When should we contact you?

We suggest that you contact us before the time of passing. It is important to us that we have your consent to bring a loved one into our care. If we can be provided with some details before your loved one passes away, we find it is beneficial for both you, and us. If you’re loved one is not at home, please ensure that where they are being cared for has up to date details of your wishes, so they can contact us when needed.

If your loved one has passed away at home, you should contact us once as a doctor or medical professional has verified the death – they will inform you that it is okay to contact your funeral director.

If your loved one passes away in hospital, you don’t need to contact us until you have spoken to the bereavement team.

For a death in a community hospital, hospice or care/residential home, please take guidance from the staff. The home will contact us when they are ready for us to bring your loved one into our care. It is important that we have received instruction from you, the family, initially

Our loved one is expected to pass away soon, can we provide you with details now?

We encourage that you provide us with some details of your loved one before the time comes that they pass away, especially if they are on end of life care, or have a terminal illness– from experience, we know that this makes it a lot easier for the family, and we can talk you through the process to help put you at ease. Pre-planning of funeral arrangements can also be done at any stage.

What does the Coroner do?

A coroner’s duty is to establish the cause of death when a doctor is unable to issue a cause of death certificate. There are many reasons this might need to happen. If you are concerned, please talk to us.

Why has a death been referred to the Coroner?

There are many circumstances that could result in a death being referred to the coroner.  Some of the most common reasons could be if:

  • The cause of death is unknown
  • The deceased was not seen by a doctor within the 14 days before death
  • The death was violent or unnatural or was suspicious
  • The death may be due to an accident
  • The death may be due to self-neglect or neglect by others
  • The death may be due to an industrial disease or related to the deceased’s employment
  • The death occurred during an operation or before recovery from the effects of an anaesthetic
  • The death may be a suspected suicide
Can I have a male or female funeral director?

Yes you can, Tom and Stacey are here to look after you.

What areas do you cover?

We are positioned in Mid Cornwall and look after families right across the county and beyond. Although we carry out funeral services in Cornwall, we are proud to support families out of the county in bringing their loved ones home or liaising with relatives from afar to make funeral arrangements via the telephone, email, zoom and using the post. We regularly visit families in St Columb, Par, Fowey, Lostwithiel, Tregony, Probus, Grampound and Newquay but also travel further for arrangements when families request us to look after their loved one. If you want us, we are here for you.

Can I spend time with my loved one?

We have a Chapel of Rest at both of our premises, where appointments can be made if you wish to spend some time with your loved one.

Do you offer funeral plans?

Yes we do. Our funeral plans are written to your wishes at our current local fees, meaning you only pay for what you want to include. All funeral plans are provided and underwritten by one of the UK’s leading Funeral Plan Providers and are completely insured.

How can I give a donation?

Donations should be payable to the charity (ideally by cheque) but sent to us at:

Paul Bourton Funeral Service
37-41 Truro Road
St Austell
PL25 5JE

Please include the name of the deceased on a note or on the back of the cheque. Some donations can be made via our funeral notices page or we can accept bank transfers into our donation account (details available on request). Donations are left open for approximately 1 month following the service.

Can we play the music of our choice at a funeral service?

At the crematorium or at graveside yes, when services are held in church or chapel we seek permission from the minister.

When at Penmount, Glynn Valley or Treswithian Downs, we book the music directly through the crematorium. For a graveside service, we provide the music (weather permitting) on our iPod and bring our speaker.

Do we need someone to conduct a service?

A funeral service is entirely your time. We do our utmost to make the wishes of you, the family, and your loved one a reality. There is no right or wrong way for a service to be held. It can be as structured or as relaxed as you want it to be. When we speak with you about arrangements, we can discuss all available options.

When can I collect my loved one’s ashes?

We can generally collect ashes from the crematorium the next working day following the cremation service. If we are aware you want them straight away, we make arrangements to collect them as soon as they are ready to be brought back into our care. Please always arrange an appointment to collect your loved one’s ashes from us.

What container will the ashes be in?

Cremated remains are presented to us in a biodegradable box from the crematorium and this is how you will receive them unless you choose an alternative container – We are happy to discuss the options with you.

Where can I scatter my loved one’s ashes?

The Scattering Ashes website is an informative and helpful resource.

Please be aware that it is unlawful to scatter or bury cremated remains in a cemetery or churchyard without seeking the relevant permissions.

We used Paul Bouton Funeral service after sadly losing my sister. From the point of enquiry the whole team were kind and compassionate. Tom especially was always there to answer our questions and we always felt Rosie was being looked after by people who cared, which meant the world to our mum and dad. Nothing was too much trouble and our questions were always answered.

As a family, we can’t thank you enough for everything you did for us during such a sad and difficult time and continue to do so. Thank you xx

L Steddy

Contact Paul Bourton Funeral Service

Hopefully you will find all the information you are looking for. We are always on the end of the telephone for you, day or night, to care for your loved one and support you through this difficult time. Please contact us if you need any assistance.